Are your products cruelty free?
Yes, all of our products are cruelty-free. We can confirm that neither our raw material suppliers nor our manufacturers conduct animal testing. Instead, they comply with strict safety and quality testing standards.
How do I return or exchange my item?
With the exception of items damaged from shipping, all sales are final once items are received; we do not accept returns or exchanges. We are unable to process payments for return shipping, and if an item were to be returned, the total cost incurred by the customer would increase exponentially.
The product I want is out of stock. When will it be back in stock?
We will always announce restocks on social media. To be first in the know, follow @cheeryep_makeup on Instagram.
What do I do if I receive a damaged product?
If the product you received is damaged, please send a photo of the damaged item(s) to lena@cheeryep.com within 7 days of receipt with the subject line DAMAGED; please include your name and order number in the email body. If the item cannot be repaired, we will ship a replacement free of charge. Please keep everything you received including the packaging box and DO NOT throw anything away before we resolve your problem.
Is the product I saw on XXX authentic?
Yes. As long as the product is labeled with the cheeryep brand name, you can purchase with confidence.
Will your products be available on XXX reseller platform?
Whether our products are listed on other reseller platforms is determined by the distributors' own sales strategies. For further information, please reach out directly to the relevant platform.
Why is shipping not available in my country?
At the moment, shipping availability is limited in some countries due to logistics constraints. We are actively working on expanding our global delivery coverage to reach more regions in the future.